Refund & Return Policy

Last updated: 7 September 2025

At Crest Insignia Pte. Ltd. (“Crest Insignia”, “we”, “us”, “our”), we stand behind the quality of our products. Because we sell precision electronics, we only accept returns or issue refunds for items that arrive damaged or are non-functioning (DOA / defective on arrival). We do not offer change-of-mind returns or exchanges.

1) Who this policy applies to

Purchases made directly through our website by customers in Singapore and South Korea. If you bought our products via a marketplace or reseller, please contact them directly as their policies may differ.

2) What is covered

  • Damaged on arrival: Physical damage to the product or key accessories observable at delivery (e.g., cracked screen, dented chassis).
  • DOA / non-functioning: The product does not power on, cannot complete initial setup, or has a major fault out of the box.

3) What is not covered

  • Change of mind, unwanted gifts, or incompatibility due to incorrect purchase (e.g., wrong size/spec, port standards, voltage, software region).
  • Issues caused by improper handling or installation (e.g., CPU bent pins, thermal paste contamination, liquid damage, over-voltage, misuse, unauthorized repairs).
  • Normal wear, minor cosmetic imperfections not affecting function, and expected behavior differences across firmware revisions.
  • Software or account-related issues (e.g., OS activation, license keys, Apple ID / Google FRP locks, password resets).
  • Opened hygiene-sensitive items like in-ear earbuds unless proven DOA/defective.

4) Time window to report

  • Visible shipping damage: Report within 48 hours of delivery (attach photos of outer carton, inner packaging, and the product).
  • DOA / non-functioning: Report within 7 calendar days of delivery (attach unboxing video or clear photos + short video demonstrating the fault).

Your statutory rights, if any, remain unaffected.

5) Keep packaging & accessories

For assessment and safe transit, please retain all original packaging (outer box, inner foam, manuals) and all in-box accessories (cables, adapters). Serial numbers on the product and box must remain intact and match our records.

6) How to file a claim (RMA)

  1. Email info@thecrestinsignia.com within the applicable time window.
  2. Include: order number, product name/model, delivery date, description of the issue, and photos/videos (see Section 4).
  3. We will respond with troubleshooting steps (if any) and issue an RMA number and return instructions if a return is warranted.

7) Return shipping & pickup

  • Singapore: We will arrange a pickup or provide a pre-paid label for approved DOA/damaged claims.
  • South Korea: We will coordinate a return method. Please follow our customs declaration instructions (mark as “warranty return”; do not declare commercial value) to avoid unnecessary duties.
  • Please pack securely; returns damaged in transit due to improper repacking may be rejected.

8) Inspection & resolution

Once received, our technicians will perform a functional and cosmetic inspection. Outcomes:

  • Confirmed DOA/damaged: We will offer a like-for-like replacement. If a replacement is unavailable within a reasonable time, we will issue a full refund for the item price and standard shipping paid.
  • No fault found / user-induced damage: We will return the item to you. Return shipping and diagnostic fees (if any) may apply.

9) Refund method & timing

  • Refunds are issued to the original payment method. Depending on your bank or provider, processing may take 5–14 business days after approval.
  • If you used a mixed payment (e.g., card + coupon), we will restore each component proportionally (coupons/vouchers are not redeemable for cash).

10) Product-specific notes

  • Laptops & storage devices: Back up and remove personal data before return. We are not responsible for data loss. Disable device locks (Apple ID, BitLocker, Google FRP) before sending.
  • Monitors & TVs: Panel “pixel policy” follows the manufacturer’s standard; a small number of sub-pixels may be within tolerance and not considered DOA.
  • Computer processors (CPUs): Only DOA with no bent/missing pins and intact serials/labels qualifies. Physical socket/pin damage is not covered.
  • Audio (in-ear): Returns accepted only if sealed or proven DOA/defective with evidence; hygiene seals must remain intact unless opened solely to test and the unit is demonstrably non-functional.
  • Software/keys: Non-returnable once used/activated.

11) Shipping fees, taxes & duties

  • For approved DOA/damaged cases, we cover reasonable return shipping arranged per our instructions.
  • International (KR): Import VAT/duties initially paid to customs are not refunded by us. Where applicable, you may seek a reclaim from your customs authority per their rules.

12) Warranty after the DOA window

After the initial DOA window, issues are handled under the manufacturer’s warranty (typically 12 months; brand-specific). We can help guide you to an authorized service center.

13) Title, risk & incorrect returns

  • Returned items become our responsibility upon receipt and check-in at our facility.
  • Items returned without an RMA, with mismatched serials, or with missing accessories may be rejected or subject to partial remedies at our discretion.

14) Abuse & fraud prevention

We may refuse returns and/or deactivate accounts in cases of policy abuse, repeated false claims, or suspected fraud.

15) Contact

Crest Insignia Pte. Ltd.
141 Cecil Street, #07-01, Tung Ann Association Building, Singapore 069541
Phone: +65 8917 4194 · Email: info@thecrestinsignia.com
Contact person: Khamis Sukudi

16) Changes to this policy

We may update this Refund & Return Policy to reflect changes in our operations or applicable laws. The latest version will always be posted on this page.